European BlackBerry Customers Go Without Mail

By Digital Trends Staff Published October 25, 2009

European BlackBerry Customers Go Without Mail

For those who use their BlackBerrys, checking them can become an addiction. And for business customers, they’re a lifeline. But for a while yesterday, enterprise customers in Europe were left stranded and BlackBerry e-mail services went down for a while.

According to Ahmed Datoo, vice president of marketing for remote device management company Zenprise:

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"A customer in the UK got an alert from Zenprise at 13:32 that the RIM SRP network went down. That network looked to be back up and running around 15:00. One of our US customers supports users in Europe and received an alert from Zenprise roughly the same time, but service for them was restored at 14:13."

Zenprise said the problem appeared to be that one of Research in Motion‘s (the company behind the phone) IP addresses went down, and there was a delay routing to the back-up IP address.

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