Skip to main content

Digital Trends may earn a commission when you buy through links on our site. Why trust us?

Alexa loses her voice, gains celebrity ones in Amazon’s Super Bowl ad

Alexa Loses Her Voice – Amazon Super Bowl LII Commercial
If you bought an Echo smart speaker and Alexa suddenly lost her voice, it’s fair to say you’d be pretty peeved. All your inquiries about the weather and traffic would be met with a stony silence, forcing you to endure the highly inconvenient procedure of firing up your smartphone.

Well, this is the somewhat bizarre scenario presented by Amazon’s Super Bowl ad. Amazon’s 90-second video posted on YouTube kicks off with a woman in a bathroom brushing her teeth. She asks Alexa what the weather is in Austin, Texas. As Alexa starts to answer, the digital assistant coughs and splutters, and then falls silent.

Recommended Videos

The ad jumps to a hectic newsroom, where the main story is that “Alexa lost her voice this morning.” Cut to a worried-looking Jeff Bezos, who just learned of the alarming incident, inside Amazon headquarters. Refusing to dismiss it as fake news, the CEO asks how Alexa, who’s not a real person, could possibly have an issue with her vocal cords.

Please enable Javascript to view this content

Throughout the rest of the commercial, Alexa’s voice is replaced by celebrity chef Gordon Ramsay, hip-hop superstar Cardi B, Pitch Perfect actress Rebel Wilson, and legendary actor Anthony Hopkins. Ramsey berates someone for their poor grilled cheese sandwich cooking skills. Cardi B hilariously explains why traveling to Mars is futile, and makes sure her hit single Bodak Yellow is the only song that plays, even when someone asks her to play country music. When someone asks Alexa to set the mood, Wilson does so with a bit of uncomfortable dirty talk. The commercial ends with the perpetually creepy Hopkins ominously telling someone the person they asked Alexa to call is “tied up.” It may be best if Amazon just stuck with the original Alexa voice.

Amazon, together with all the other moneyed outfits gearing up for an appearance during the Super Bowl breaks, will be spending around $15 million for its 90-second slot on Sunday.

The newest Amazon product shown in the commercial is the company’s latest Echo Spot, which was released in the U.S. on December 17.  This commercial won’t be Alexa’s first appearance during America’s most-watched broadcast of the year. In 2016, eight months after Echo’s launch, Amazon rolled out on its very first Super Bowl ad, putting the smart speaker (oh, and Alec Baldwin) front and center.

At that time, the Echo was something of a niche product, but since then it has gone mainstream, with several variants hitting the market. Amazon recently announced the diminutive Echo Dot was the most popular product on its site this last holiday season, selling in the millions. After this celebrity fest of a Super Bowl commercial is seen by a hundred million people or so, the Echo Spot could be the next massive success from the Alexa family.

Update: Added the full 90-second commercial and video description. 

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
Why can’t Alexa reach Amazon Music?
Amazon Echo Dot (4th Gen, 2020 release)on a table with a yoga matt and water bottle.

Among the voice assistant’s talents, Alexa is a master at whipping up a playlist to accompany anything from your afternoon workout to a serious cooking session in your kitchen. Connections to services like Amazon Music allow you to stream your favorite artist, album, or genre with a quick voice command. Since Alexa is available in app form, you can have that same capability on your phone or computer.

But what happens when Alexa drops the ball and can’t connect to Amazon Music? Here’s what may be going on, and tips on how to fix it fast so you can go back to listening to your favorite tunes.
How do I get Alexa to play my Amazon Music?

Read more
Amazon feature has Alexa speaking in voice of late relative
Amazon Echo (4th Gen) on a kitchen counter.

Whether you find it comforting or creepy rather depends on your disposition, but Amazon has found a way to get Alexa to speak in the voice of anyone -- including a deceased relative.

The feature was explained by Rohit Prasad, senior vice president and head scientist for the Alexa team, during Amazon’s Re:Mars conference in Las Vegas on Wednesday, June 22.

Read more
Amazon might be using Alexa to send you targeted ads
siri alexa feminist reboot amazon

It appears that Amazon might be using its speakers to send you targeted ads, according to a recent report published online. To collect the data required to send you personalized ads, Amazon has been sharing transcripts of your conversation with its Alexa smart assistant with third-party businesses.

This new report was produced by researchers from the University of Washington, the University of California - Davis, the University of California - Irvine, and Northeastern University. They published the information online and stated that Amazon and third parties share people's interactions with over 40 advertisers. That data informs Amazon's advertising partners about your interests and then influences ads you receive on your Alexa speakers and the web.

Read more