Skip to main content

Safari and Mail crashing on your iPhone? Trying installing iOS 9.3.1

ios 9 3 1 update universal links bug iphone connected to computer 01
Apple Stack Exchange
If you’ve got an iPhone or iPad with the latest version of iOS (9.3) and have been experiencing problems with Mail, Messages, Chrome, Safari, and other Web apps, you definitely aren’t the only one. A connectivity bug uncovered earlier this month causes a number of first- and third-party apps to become unresponsive and eventually crash. But don’t fret — today, Apple released a patch, iOS 9.3.1, intended to fix the problem once and for all.

The patch, which is available as both an over-the-air update and iTunes download for iOS 9 users, isn’t accompanied by a changelog. Some speculate, though, that that it modifies the way iOS processes universal links, system hooks which allow app developers to associate webpages with sections inside apps. (A mobile link to an article on the Washington Post’s website, for example, opens the article within the native Washington Post app.)

Recommended Videos

Prior to the update, iOS 9.3 downloaded, updated, and retained local databases of the individual associations and, when you tapped on a URL, sifted through the database for possible in-app matches. But when an app had many associations, iOS 9 would sometimes struggle to process them all. Developers Sergey Roschin and Ben Collier pointed to the Booking.com app as a particularly egregious example: its huge, 2.4MB universal links database contained every URL on the service’s website.

Further investigation by Collier identified another culprit: the Shared Web Credentials Daemon, the iOS process that lets websites and apps to share sign-in information. Data corrupted by large association files caused the process to crash repeatedly, leading to app slowdowns and hangups.

Previously, deleting the apps wasn’t enough to resolve the hangups because iOS 9.3 didn’t include a mechanism to recover from corrupt associations. The only fixes involved switching from Safari to a third-party Web browser, turning off JavaScript through Safari’s advanced settings menu, and by rebooting the device with Airport mode enabled. But Apple says iOS 9.3.1 should resolve any lingering performance issues that resulted from the system’s handling of universal links, and should furthermore prevent future crashes from occurring.

If you’ve got an iPhone 5, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPad Air 2, iPad Pro or iPad mini that’s been misbehaving lately, the new fix is worth a go.

Kyle Wiggers
Former Digital Trends Contributor
Kyle Wiggers is a writer, Web designer, and podcaster with an acute interest in all things tech. When not reviewing gadgets…
iOS 18.2 just took another step toward its official release
iOS 18 logo on the iPhone 16 Pro

Yet another iOS update is ready, and this one is important. The iOS 18.2 beta 2 update is live, and it's a big deal for a couple of reasons. It's available to more people than the previous beta, and it indicates another step toward iOS 18.2's public launch.

The first version of this beta was only available to people whose phones supported Apple Intelligence, but this latest version works with any phone that can update to iOS 18. Addditionally, iOS 18.2 beta 2 is only available to developer beta testers. There isn't a public beta at the moment, and we have no word on when one might release. Still, it's good to see that more people are included this time around.

Read more
iOS 18’s best AI tools arrive in December, but Siri has a longer wait
Apple Intelligence on iPhone 15 Pro.

The Apple Intelligence toolkit has witnessed a staggered mix of delayed features and underwhelming perks. But it seems that the most promising set of those AI tools that Apple revealed at WWDC earlier this year is right around the corner.

In the latest edition of his PowerOn newsletter, Bloomberg’s Mark Gurman writes that the iOS 18.2 update will start rolling out via the stable channel in the first week of December.

Read more
Here’s every iPhone and iPad that supports Apple Intelligence
Apple Intelligence on iPhone 15 Pro.

Apple's WWDC 2024 keynote was one of the biggest ones that the company had made in years. During this keynote, the company showed us what we'd be getting in iOS 18, which includes some big user-requested features like more home screen customization, RCS messaging support, and more. But that's not all — this is the first iOS that brings AI into the iPhone with Apple Intelligence.

Apple Intelligence, as Apple calls it, is a powerful suite of AI tools that will help make your life even easier. From new writing tools and summarization features to image generation and the ability to create unique emojis, Apple Intelligence definitely looks impressive.

Read more