Skip to main content

Schools demand huge refund from Apple for educational iPads deemed unusable

apple ipad connected classroom success tim cook air 2
Image used with permission by copyright holder
Back in 2013 when the Los Angeles Unified School District set forth on a plan to provide every student with an iPad, it seemed like an innovative and forward thinking approach to technology and education. Fast forward to today and it looks a lot more like a mess. The botched plan has left the LAUSD frustrated and looking for a refund from Apple, according to the L.A. Times.

The 2013 initiative was an ambitious and costly undertaking as it attempted to equip over 650,000 kids with a new iPad. The tablets, purchased from Apple, have software from Pearson, a large U.S. educational technology firm, installed on them.

Recommended Videos

Where things started to go downhill was upon implementation of the tablets and software in the schools. Technological issues arose and students were easily able to bypass the security firewall on the iPads, giving them unfettered access to the tablets instead of locking them into the educational ecosystem. Independent studies also suggest that the curriculum software was often incomplete.

Please enable Javascript to view this content

The jumbled plan, which cost $1.3 billion dollars only to have it fail rather spectacularly, has led to the LAUSD’s Board of Education searching for ways to handle the situation. Currently, they are exploring the possibility of pursuing legal action against Apple and Pearson.

Pearson defends itself, Apple keeps quiet

The LAUSD’s general council David Holmquist sent a letter to Apple on Monday expressing the district’s frustration. “As you are aware, LAUSD is extremely dissatisfied with the work of Pearson,” he wrote. “While Apple and Pearson promised a state-of-the-art technological solution … they have yet to deliver it.”

A spokesman from Pearson defended its product to Reuters: “Pearson is proud of our long history working with LAUSD and our significant investment in this ground-breaking initiative. This was a large-scale implementation of new technologies and there have been challenges with the initial adoption, but we stand by the quality of our performance.” As for Apple, it’s staying quiet about the whole situation, perhaps because there isn’t much for it to say. The issues the school district had were primarily with the software.

The initiative, as forward thinking as it may have been at the time, has been plagued with troubles all along the way. In December 2014, the FBI raided the school district and left with 20 boxes of information pertaining to the program. The superintendent resigned following the raid, though claimed no wrongdoing took place.

Most recently, the Securities and Exchange Commission launched an investigation into how the bond funds for the huge project were being spent by the district. While the school district remains confident that it did not mishandle or misspend any of the money that was to be directed toward the program, one may wonder if the potential lawsuit against the world’s most profitable company may be an attempt to displace blame after a huge, costly initiative went belly up amidst ongoing suspension of wrongdoing.

AJ Dellinger
AJ Dellinger is a freelance reporter from Madison, Wisconsin with an affinity for all things tech. He has been published by…
The next iPad Air may have a display we’ve waited years for
A person holding the Apple iPad Air (2024), showing the screen.

Earlier this year, Apple introduced its largest iPad Air to date, featuring a 13-inch display. However, like previous models, this display has a refresh rate of only 60Hz, which is lower than the 120Hz found on the 2024 iPad Pro. Improvements in this area may be arriving with the upcoming iPad Air.

According to an anonymous source from the popular Upgrade podcast, the 2025 iPad Air could include a 90Hz refresh rate. Similar displays might also be featured in a rumored 24-inch iMac and the next-generation Studio Display.

Read more
My first week with the iPad mini (2024) was fantastic and frustrating
Rear shell view of the 2024 iPad mini.

The iPad mini is arguably the most polarizing product in Apple’s portfolio. There’s a segment of die-hard fans that would pick it over any other device in its class, and then there’s another group that can’t quite figure out what exactly it can deliver in terms of meaningful utility.

Reading? Check. Is it good for note-taking? It’s probably the world’s best little diary. What about gaming? It can blaze past the best titles out there. All that excellence can be yours for a cool $500, at the very minimum.

Read more
You’ll have to wait a while longer for a new base model iPad
The iPad (2022) in its yellow color.

Apple has had a busy year on the iPad front. Just last week, the company announced the iPad mini (2024). In the spring, it launched next-generation versions of the iPad Air (2024) and iPad Pro (2024). The entry-level iPad is the only model that hasn’t been refreshed this year — and it probably won’t be.

According to Bloomberg’s Mark Gurman, Apple won’t announce a new regular-sized iPad until 2025. As such, we’ll probably see the 11th-generation iPad arrive in the first half of the year alongside the long-rumored iPhone SE 4 and next-generation iPad Air versions.

Read more