T-Mobile Scores Highest With J.D. Powers

By Ian Bell Published June 8, 2005

“We have put our customers at the top of our priority list at T-Mobile,” said Sue Swenson, chief operating officer for T-Mobile USA, Inc. “As a result, our efforts are focused on providing our customer service and sales professionals with the training and tools needed to create the best possible service experience. The J.D. Power and Associates ranking reinforces that we are focused on the things that matter most to customers.”

While T-mobile may not have the best nationwide coverage, their customers are happy overall. The award was given because T-mobile answers customer’s calls promptly and resolves customer issues, often during the first call.

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The 2005 Wireless Customer Care Performance Study is based on responses from more than 8,300 wireless customers. Interviews were conducted in March and April

This is the second year in a row that T-mobile has won this award.

In other news, AT&T/Cingular tops customer complaints according to a study by Consumer Reports. AT&T/Cingular is the nation’s largest wireless customer, but has the worst combined complaint record for 2004. The report gave Verizon top honors with the least amount of customer complaints. You can read more here.

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I work with the best people in the world and get paid to play with gadgets. What's not to like?

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T-Mobile is getting rid of its misleading ‘Price Lock’ policy

T-Mobile CEO Mike Sievert standing in front of a banner that reads Internet Freedom.

T-Mobile just got into some trouble with the National Advertising Program (NAD), a part of the BBB National Programs, an independent non-profit organization, for advertising its supposed “Price Lock” policy for 5G internet service.

Basically, the premise behind the “Price Lock” was a promise not to increase prices for customers who were on the Un-Contract Promise: “Starting January 18, 2024, customers activating or switching to an eligible rate plan get our Price Lock guarantee that only you can change what you pay—and we mean it!”

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5 carriers you should use instead of T-Mobile

When it comes to performance, quality, and reliability, T-Mobile is undoubtedly one of the best carriers in the U.S. It offers the fastest speeds and the broadest coverage with reasonably priced plans that include quite a few perks.

However, that may still add up to more than you want to pay; top-notch performance comes with a higher price tag attached. The good news is that T-Mobile is far from the only game in town. In addition to the other two of the big three U.S. carriers -- AT&T and Verizon -- there are dozens of Mobile Virtual Network Operators (MVNOs) that piggyback on the big carrier networks with more affordable plans that offer the same coverage and great performance at a fraction of the price. You’ll get fewer perks, and customer service may not be as responsive, but those may be reasonable tradeoffs for how much you’ll save.

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T-Mobile is buying one of the largest carriers in the U.S.

If you were impacted by T-Mobile's latest price hike and were looking for an alternative carrier, we have some bad news — T-Mobile is buying US Cellular. For those unaware, U.S. Cellular is the fifth-largest carrier in the U.S. despite being a regional carrier based mostly in the Chicago area. Unlike mobile virtual network operators (MVNOs) like Metro by T-Mobile or Visible, which piggyback on a parent carrier’s network, US Cellular has its own towers and stores.

The deal would see T-Mobile pay $4.4 billion to take over US Cellular’s wireless customers, stores, and 30% of its spectrum assets. It includes a combination of cash and T-Mobile assuming $2 billion of U.S. Cellular’s debt. US Cellular will keep control of 4,400 of its towers and 70% of its spectrum portfolio, but T-Mobile will extend its leases for 600 US Cellular towers and sign new long-term leases on 2,015 more towers. In a conference call about the deal, T-Mobile also committed to hiring a significant number of U.S. Cellular associates.